Emergency HVAC Service FAQs
Answers to common questions about our emergency services
What is your response time for HVAC emergencies in Pasadena?
We guarantee a 60-minute response time for all emergency calls within Pasadena and immediate surrounding areas. Our average response time is actually 42 minutes. For areas slightly farther from our central location, response times may be 60-90 minutes depending on traffic and weather conditions. We always prioritize calls based on safety concerns, with potential gas leaks and carbon monoxide issues receiving top priority.
How much extra does emergency service cost compared to regular service?
Our emergency diagnostic fee is $99 during standard hours and $149 during after-hours, weekends, and holidays. This fee is waived if you proceed with repairs. While our after-hours labor rates are approximately 30-40% higher than standard rates, we never charge "emergency premiums" beyond our published rates. Maintenance plan members receive discounts of 15-35% on all emergency service charges, making it a valuable investment for homeowners.
Do your emergency technicians carry parts for common repairs?
Yes, our emergency service vehicles are stocked with over 300 of the most commonly needed HVAC repair parts, including capacitors, contactors, igniters, flame sensors, circuit boards, motors, and refrigerant. This allows us to complete approximately 85% of emergency repairs in a single visit. For specialized parts, we can often source them through our extensive supplier network, even during weekends and holidays.
How do I know if my HVAC issue qualifies as an emergency?
We consider an HVAC situation an emergency if: 1) You have no heating during freezing temperatures or no cooling during extreme heat (over 90°F); 2) There are safety concerns such as strange odors, gas leaks, or carbon monoxide detector alerts; 3) Your system is causing or threatening water damage; 4) Electrical issues like sparking or smoke are present. If you're unsure, call our emergency line and our team will help determine the appropriate response.
Do you offer emergency commercial HVAC service?
Yes, we provide 24/7 emergency service for commercial properties throughout Pasadena, including restaurants, retail spaces, offices, medical facilities, and industrial buildings. Our commercial emergency team is specially trained to work on larger commercial systems and understands the critical nature of business HVAC needs. We offer priority response for businesses where comfort directly impacts operations.
What should I do while waiting for the emergency technician to arrive?
While waiting for our technician: 1) For safety issues like gas smells or carbon monoxide concerns, evacuate the building immediately and call from outside; 2) For water leaks, place containers to catch dripping water and move valuable items; 3) For cooling emergencies, close blinds, use fans, and stay hydrated; 4) For heating emergencies, use safe space heaters and wear warm clothing; 5) Gather any information about recent HVAC issues or maintenance to share with the technician. Our dispatch team can provide specific guidance for your situation.