Frequently Asked Questions
Answers to common questions about contacting and scheduling with HVAC Pasadena
How quickly can I schedule service?
We offer same-day service for most appointments scheduled before noon. For emergency service, we provide 24/7 availability with a 60-minute response time throughout the Pasadena area. Our scheduling team will work to accommodate your preferred date and time based on technician availability.
What information should I have ready when I contact you?
It's helpful to have your address, a description of your HVAC issue or service needs, information about your current system (brand, model, age if known), and your preferred contact method. For emergency service, please mention that it's urgent when you call so we can prioritize your request.
Do I need to be home for an estimate?
For accurate estimates on new installations or complex repairs, we recommend that someone be present during the appointment. This allows our technician to assess your home's specific needs, discuss options with you, and answer any questions you may have. For simple service calls or maintenance, we can often provide general pricing over the phone.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), checks, cash, and financing options through our financing partners. We can discuss payment options when scheduling your service or at the time of your appointment. For larger projects, we offer flexible financing with approved credit.
Do you offer free estimates?
Yes, we provide free, no-obligation estimates for new HVAC system installations, replacements, and major upgrades. Our technician will assess your home's needs, discuss your options, and provide a detailed written estimate. For standard repairs, we charge a diagnostic fee that is credited toward the cost of repairs if you proceed with our service.
How do I schedule emergency HVAC service?
For emergency HVAC service, call our 24/7 emergency line at (626) 555-1234. Please clearly state that you have an emergency, and our dispatcher will prioritize your call and send the next available technician to your location. We guarantee a 60-minute response time for emergency calls within our service area.